3 methods to contact Fb buyer assist

For all its ups and downs, controversies and successes, Fb is without doubt one of the most-visited web sites on the earth. And but, contacting its buyer assist is shockingly tough. Fb would not have a name heart, so you may’t simply ring up Mark Zuckerberg when you need assistance along with your account.

My group of tech-heads and I’ve been serving to of us navigate Fb for years. For individuals who’ve had their account hacked, now we have a walkthrough to get it back. We have additionally clarified utilizing (and disabling) Facebook’s new link-history feature, one amongst lots of our helpful articles about Facebook. Thus, we’re well-equipped for deciphering the Fb-customer-support riddle. With the assistance of my Pocket-lint colleagues, I’ve simplified the steps into the three greatest methods to get the assist you want.

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1 Message a Fb rep

By way of a Direct Contact kind

Until you will have a private “in” with somebody on Fb’s assist workers, getting a reply by way of e mail is sort of inconceivable. However many frequent points have corresponding Contact Types, which will be discovered within the Fb Assist Heart. To assist prevent time, I’ve listed direct hyperlinks to all of the obtainable Contact Types. In case your particular situation seems beneath, be happy to click on the hyperlink and submit your situation. Responses are despatched to the e-mail handle with which your Fb account is related.

Points with entry and accounts contact varieties:

Funds, merchandise, and property rights contact varieties:

Report points and violations contact varieties:

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By way of e mail and chat

This contact methodology is just obtainable to enterprise accounts with Checkout Companies, so some other kind of account will not have entry. In case you do have such an account, yow will discover assist in your Commerce Supervisor web page by way of this link.

In your Commerce Supervisor web page:

1. Click on in your account.
2. Search for the “Training” dropdown and click on “Contact Assist.”
3. Browse the classes for the one which matches your situation.
4. Write a message describing your situation within the textual content field.
5. Choose E mail or Chat, and ship your message.

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(Which do not at all times work)

1. Strive reaching out to Fb on Twitter (now known as X).

In case you’ve tried every part else and nonetheless cannot get any assist, there’s an opportunity the tech large will see your Tweet. Ship your Tweet to one of many Fb Twitter Handles: @FacebookApp, @Messenger, and @Meta. There is not any promise that they’re going to get again to you, nevertheless it’s value a shot when you want help and have been ignored.

2. Strive calling or emailing the discontinued Fb assist strains.

Fb used to have telephone assist, nevertheless it’s since discontinued the service. Nevertheless, it seems that these telephone numbers are nonetheless owned by Fb, so that you may give them a attempt. The emails are nonetheless in service, but they do not at all times reply in a well timed method.

Listed below are the previous customer support numbers:

• +1 650-308-7300
• +1 650-543-4800

Listed below are the emails:

• assist@fb.com
• press@fb.com
• appeals@fb.com
• abuse@fb.com
• datarequests@fb.com

Be cautious of scams when connecting with discontinued companies like these. Fb’s reps possible will not ask you on your password or different non-public data.

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FAQ

Q: Does Fb Assist Heart have your reply?

I will get this one out of the way in which first, since it is the official assist useful resource from Fb. Though it will not join you to a real-live individual, the Facebook Help Center covers nearly each query and situation you may have.

This is tips on how to use it.

1. Navigate to the Fb Assist Heart with
   this link
   . You can even copy-paste the URL into your browser:
   www.facebook.com/help/
   .
2. Use the search bar to seek for the suitable assist article.
3. Within the instance beneath, I searched “I can not entry Fb Market.”
4. Solutions will pop up as you kind into the question.
5. Use minimal key phrases to clarify your situation as clearly as attainable.
6. Browse the totally different assist articles to search out the one which addresses your drawback.
7. If you’re redirected to a contact kind, fill it out with the right data.

You can even attempt the Meta help center, although it’ll possible direct you to the identical assets because the Fb Assist Heart.